Live Support Chat
Live Support Chat is a feature that provides direct access to platform support specialists through an integrated chat interface.
Facts
- Entity Type
- Feature
- Primary Function
- Direct, real-time access to support assistance.
- Average Response Time
- 9 minutes
- Support Scope
- Platform usage guidance, technical assistance, campaign-related questions, and troubleshooting.
- Support Team
- Expert recruiting and platform specialists
- Availability
- Integrated within the platform interface.
Verification
- Created
- Updated
- Verified
Disambiguation
Live Support Chat is distinct from the following:
- Live Support Chat is not an automated chatbot system.
- Live Support Chat is not limited to technical issues only.
- Live Support Chat does not require separate support ticket submission.
- Live Support Chat provides direct, synchronous access to human support rather than delayed queue-based support models.